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At BI COM, we place the highest importance on safeguarding the privacy of everyone who interacts with our services or visits our website, bicommunications.ae across all devices and platforms. While we do collect certain essential information to deliver and enhance your experience, our top priority is ensuring that your data is always handled with the utmost privacy, transparency, and security.
.BI COM is the data controller, meaning we are responsible for how your data is collected, managed, and used.
.We never sell your data to third parties.
.We collect only the data we need to respond to your queries, improve your experience, and deliver our services effectively.
.You are in full control of any marketing communication preferences.
.We protect your data and only retain it as long as necessary for legal and operational reasons.
We may collect and process the following types of information:
.Username and password (if you create an account).
.Full name, business name, address, and postal code.
.Email address(s) and phone numbers.
.Details you submit via forms, emails, or phone calls.
.Any additional information shared in surveys or feedback forms.
.IP address, browser type, time zone, and location.
.Pages you visit, time spent on the site, and interaction patterns.
.Device information and digital identifiers via cookies, pixels, and analytics tools.
.Payment method used (e.g., PayPal, Bank Transfer).
.Billing address and partial card details (last 4 digits only).
.Payment reference number from third-party gateways.
We use your data to:
.Respond to your inquiries and provide quotations or proposals.
.Manage contractual relationships and service agreements.
.Personalize your experience on our website and improve our services.
.Send essential communication such as invoices, contracts, and service updates.
.Conduct market research and improve user engagement.Share occasional marketing emails or product updates, only with your consent.
*You can opt out of marketing emails anytime by clicking the unsubscribe link or by contacting our support team directly.
We use cookies, pixels, and other tracking tools to:
.Understand how you interact with our site.
.Remember your preferences and improve user experience.
.Show you relevant ads on other platforms (e.g., Google, Meta).
For more details, please refer to our Cookie Policy (link placeholder).
We maintain records of:
.Previous conversations to help personalise future interactions.
.Service usage and purchase history to ensure better customer service and follow-ups.
.Feedback or reviews you provide through surveys or third-party tools like HubSpot.
Payment Security
BI COM processes all financial transactions through trusted third-party payment providers.
We never store your full credit/debit card information.
All transactions are compliant with PCI DSS standards to ensure maximum protection.
Data Retention
We retain personal data for up to 6 years after your last interaction with BI COM.
After this period, your data is securely erased unless retention is legally required.
You have the following rights regarding your data:Right to Access – Request the information we hold about you.
Right to Rectify – Ask us to correct inaccurate or incomplete data.
Right to Erasure – Request deletion of your data ("right to be forgotten").
Right to Restrict Processing – Limit how your data is used.
Right to Object – Stop your data from being used for marketing.
Right to Data Portability – Request your data in a structured, machine-readable format.To exercise these rights, submit a Subject Access Request (SAR) to our Data Protection Officer. We aim to respond within 72 working hours.
Our website may contain links to third-party platforms, tools, or partner websites.
BI COM is not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing your information.
.End-to-end encryption for sensitive data
.Regular data audits and monitoring
.Access controls and staff training on privacy protocols
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy regularly to stay informed.
Contact Us
If you have any questions, concerns, or would like to make a data request, please contact:
Email: connect@bicommunications.ae
Website: https://www.bicommunications.ae/
We Respect Your Privacy, Always!
At BI COM, your data is handled with the utmost integrity, transparency, and security, because your trust means everything to us.
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